Refund Policy
At TG 10 Automobiles LLC, we are committed to providing high-quality automotive parts and ensuring customer satisfaction. If you need to return an item, please follow our return policy guidelines below to ensure a smooth process:
How to Process a Return
1) Request a Return Authorization (RA) Number – Email us at sales@tg10automobilesllc.us with your order details and reason for the return. Our team will provide a Return Authorization (RA) number and the return shipping address.
2) Package the Item Securely – Ensure the item is in its original condition and packaging. Include all accessories, manuals, and documents that came with the item.
3) Ship the Item – Send the package to the address provided along with your RA number clearly labeled.
Return shipping costs are the customer’s responsibility, unless the return is due to our error, such as receiving a defective or incorrect item.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Faulty Products
Report the Issue: Notify us of any defective or damaged items within 30 days of delivery.
Provide Documentation: Include photos of the issue along with your order details when contacting us.
Replacement or Refund: We will arrange a replacement or a full refund at no additional cost to you.
Items That Cannot Be Returned
Certain items are not eligible for return, including:
1) Parts damaged due to improper installation or misuse.
2) Electrical components, unless they are proven defective.
3) Custom or special-order parts, made specifically for your order.
Order Cancellation Policy
Orders may be canceled at any time before processing to receive a full refund. Once an order has entered the processing or shipping stage, cancellations are no longer allowed, and the standard return policy will apply.
Contact TG 10 Automobiles LLC
For any refund, return, or exchange inquiries, please contact us:
📧 Email: sales@tg10automobilesllc.us
We’re happy to assist you and ensure a smooth process for all your auto parts needs with TG 10 Automobiles LLC.